Which thickness is shown in the product photos?+
The photos show a 3.8-inch (≈9.6 cm) thick cushion for a full, plush look. We offer thicknesses from 1.8″ to 6.5″+. Thinner options will appear flatter and feel firmer than the one shown.
Will the color match what I see online?+
Colors are shown as accurately as possible, but screen settings and fabric dye lots may cause slight variations.
Some shades may appear a bit different in person. If you need a very close color match, we recommend contacting us before ordering.
How accurate are the custom dimensions?+
We produce cushions strictly according to the measurements you provide.
Please double-check all dimensions (length, width, shape) before submitting your order. Accurate measurements ensure the best fit.
Why does the cushion arrive folded or wrinkled?+
This is normal. The cushion is vacuum-sealed and folded for shipping.
After unpacking, allow 3–7 days for the foam to fully expand and wrinkles to relax. A garment steamer can help speed up the process.